Kopers werden aangemeld, sommigen zonder het te weten
Volgens de FTC (januari 2025) werden kopers van een GM-auto aangespoord zich aan te melden voor OnStar en Smart Driver, met de belofte dat ze zo inzicht kregen in hun rijgedrag. Het aanmeldproces was volgens de FTC verwarrend en misleidend, en sommige klanten wisten niet dat ze waren aangemeld.
«When consumers bought a GM vehicle, they were encouraged to sign up for OnStar and its Smart Driver feature, which they were often told would be used to help them assess their driving habits. The FTC alleged, however, that GM’s enrollment process for the data collection for both its OnStar service and Smart Driver feature was confusing and misleading. In fact, some consumers were unaware that they had been signed up for the Smart Driver feature, according to the complaint.»